Return Policy

RETURN

After receiving your order, if the product is not used and damaged, you can return it within 30 days without giving any reason.  Please contact us with your e-mail address or order number via any of the communication channels on the Contact Us Page to request a refund. We have different return conditions for each country. Therefore, when requesting a refund, please do not forget to indicate your country of residence.

After we receive your return request, we will provide you with the steps necessary for the return, how and where to send your return. After we receive your return, we will refund the total amount back to you.

All returns need send to our United Kingdom return centre. Please, do not forget to mark as return when you are returning the item from outside of the United Kingdom. In the cause of if you do not mark as the return, any import taxes will be reduced from the refund amount.

EXCHANGE

At Rona Shoes, we want you to be completely satisfied with your purchase. If for any reason you need to exchange your product, we have a hassle-free exchange policy in place.

If you are not happy with size or item you can exchange your item within 30 days of receiving it.

We will bear up to 20% of the total order amount for the return shipping. The remaining cost will be the responsibility of the customer to avoid expensive return costs.

To be eligible for an exchange, your item must be unused, in the same condition that you received it, and in its original packaging.

To initiate an exchange, please contact our customer service team at info@ronashoes.com. They will guide you through the process.

LOST PACKAGES

We are not responsible if the package you return is lost in the cargo before it reaches us. Therefore, we recommend that you send your return with the tracking number and keep your tracking number until your return reaches us and we refund the total amount.

LOST RETURN PACKAGES

We are not responsible if the package you return is lost in the cargo before it reaches us. Therefore, we recommend that you send your return with the tracking number and keep your tracking number until your return reaches us and we refund the total amount.

RETURN COST

Unfortunately, we do not provide a free shipping label and we do not cover the return cost. However, if you request, we can provide you with a discount code (max %20 of the order amount) for your next purchase in the amount of return cost.

REFUND

We will refund the full amount to you within 24 hours after we receive your return.  After your return has been processed, you will automatically receive an e-mail stating that your return has been processed. Your refund may take a certain amount of time to be transferred to your account, depending on your bank or payment provider. Since we use the SSL Certificate on our website, which is a superior security payment system, we cannot refund to a different card or account other than your payment method.

FRAUD PAYMENT

We use advanced security payment system SSL Certificate and fraud payment analysis systems on our website. If our system detects fraud payment, your order will be cancelled automatically and the total amount will be refunded to you.

SIZE GUIDE

We strongly recommend that our customers use our Size Guide before purchasing to prevent wrong size choice in our products.

Contact us for any question: 

info@ronashoes.com

WhatsApp Number: +44 7487 4444 87

4 Tweed Close L6 9JF Liverpool UNITED KINGDOM